Customer Testimonial from Ellisa C. in Magnolia, DE

1. Can you share the problem you had with your home that prompted you to call Dr. Energy Saver Delmarva?

The problem we have with our home is the insulation in the attic and in the crawl space is outdated and damaged. That, along with the way our home was built, leaves our rooms extremely cold in the winter and very hot in the summer months which means we have higher utility bills in order to keep the home warm or cool. 

2. Can you share with us your experience with the crew?

My experience with the crew was great. We didn't know we had a water pipe leaking in the crawl space. The foreman of the crew took pictures and informed me of the problem. He then offered to cap off the pipe for me if I could go to the store and purchase the part. This saved me the money from having to call a plumber which would have also halted the project. Also, we had previously paid someone else to remove the old insulation from the crawl space and we found out that the job had not been fully completed. The crew removed the remaining insulation for me (for an additional charge). My only gripe is that the actual costs of removing the insulation had not been discussed. 

3. Can you share with us your experience with the office staff?

The office staff went above and beyond to work with my family. We hit a financial snag which meant we couldn't keep the payment schedule we had originally arranged. They were very understanding and did what they could to accommodate our situation and work out a new plan. 

4. Can you share with us your experience with your sales rep?

Our sales rep, Kevin, was courteous and knew his business. He took his time to listen to what we needed and then did a thorough walk-through of our home. He came prepared with information sheets and materials so we could make the best decision on how to make our home more energy efficient. 

5. Did we meet your full expectations?

The Dr. Energy Saver staff has definitely met my expectations. 

6. On a scale of 1-10, 10 being the highest, what rating would you give us?

9.5

7. What would be the top 3 reasons you would tell a friend to hire Dr. Energy Saver Delmarva?

I would recommend Dr. Energy Saver Delmarva to my friends because of the professionalism of the staff, the quality of services and because the overall experience was drama and hassle free.

8. Have you noticed any changes in the energy efficiency of your home? For example: lower utility costs?

I have not yet noticed any change in my energy efficiency because we had to break the work up into phases. We still have a lot of work to be done which leaves a lot of areas that need improvements, including installing new insulation. With that being said, we will absolutely call on the Dr. Energy Saver team to come back out and do the remaining projects. 

9. Why did you choose Dr. Energy Saver Delmarva versus another company?

We chose Dr. Energy Saver Delmarva versus any other provider because when we had our meeting with the sales rep, he did such a great job with giving us the information we needed and actually showing us and explaining to us what our biggest problems were and how to fix them. We never got the sense that he was trying to sell us a dream or anything that we didn't absolutely need for our home. 

10. Any last thoughts?

I can't wait to get the rest of our projects completed so we can really see the difference in the energy efficiency of our home.